Access Unlocks it All
Patient retention is the largest threat to traditional provider networks. Keeping patients in-network isn’t a given, it’s earned on a daily basis. Primary care and specialty disruptors are focused on seamless access and experience as key differentiators, and traditional networks who do not adapt will lose in the long run.
Nearly 80% of patients who switched providers cited poor navigation factors as one of the main reasons for leaving. We’ve all experienced it – negative staff interactions, limited appointment availability, and ineffective digital tools. Patient access is one of the few areas that is a net positive for fee-for-service (FFS) and value-based care(VBC) economics. So why isn’t it a core competency of every provider organization? The truth is there is no magic formula.
The Barriers to Better
In a recent client poll, we identified the top five barriers to improving patient access:
1. Physicians closing panels
2. Lack of after-hours care
3. Physician willingness to recruit and trainAPPs
4. Patient friction to schedule appointments
5. No-shows and same-day cancellations
Patient access is a multi-faceted problem that can’t be solved simply by creating a patient access department or deploying the latest bolt-on predictive scheduling solution. There are many moving pieces to this pervasive loop of dysfunction so many providers find themselves in. But when you boil it all down, one thing becomes clear – there is misalignment among patients, clinicians, and business leaders. Period.
How Norton Makes It Easy for Consumers
From Patients Who Switch to Patients Who Stay
A useful framework to assess patient access performance is below. What's abundantly clear is that one person can’t be in in charge of all these things. In order to be best-in-class, provider organizations must marry standard operating procedures, technology, and a patient-centric mindset that employees and clinicians can buy into. It’s easier said than done, but this mindset shift is typically the biggest driver of performance.
Get Access to Better Access
You want to get patient access right and turn it into a competitive advantage. Ancore can help. Give us a call and let’s roll up our sleeves together.